Delivery time from 3_7 working days. Return and exchange policy. We have been keen to provide the best customer service, so some of your purchases from - Funstore Brand are eligible for exchange and return within one to three days from the date they arrive to you. In case of a defect in the product, compensation will be based on this defect. The customer has the right to receive compensation equal to the value of the damaged product only if there is a manufacturing defect, provided that it is reported within 24 hours of receiving the order. Return is accepted on the condition that the items have not been used or opened and are in their original condition as received. Return and exchange conditions: Ensure that the product to be exchanged or returned is in its original condition. Contact us via WhatsApp at the customer care number 966572158820+. The exchange and return policy does not include all products on our site: If you wish to exchange the order or part of it, we will contact the return and exchange team via WhatsApp at 966572158820+. If the exchange meets all the conditions, we will send you the exchange slip via WhatsApp. After the shipment arrives to us, we will inspect and review the order and verify the safety of the contents, then proceed with the exchange. If the products arrive opened or damaged, the shipment will be returned directly to the same previous address, and the exchange process will be rejected. After confirming the safety of the products received, the packing team will send the new product to you, which will arrive within two to four days. If the order contains gift wrapping products and the customer requests the product to be wrapped again, additional charges will apply. If you wish to return the order or part of it: We will send a return slip through your communication with us via WhatsApp at 966572158820+. If the return meets all the conditions, we will send the return slip to you via WhatsApp. After the shipment arrives to us, we will inspect and review the order and verify the safety of the contents, then proceed with the return. If the products arrive opened or damaged, the shipment will be returned directly to the same previous address, and the return will be rejected. Return and exchange shipping costs and refund policy: The customer will bear the cost of sending the products to the site and the shipping cost for the exchange or return request unless the error is caused by the site management. In case of free delivery and the customer requests a return, the shipping slip amount and the return amount will be deducted. Also, products with gift wrapping cannot have the wrapping fees or gift card amounts refunded, and the wrapping fee and gift card amount will be deducted if the customer requests a return or exchange. If the payment was made via Mada, Visa, or MasterCard, the amount will be transferred directly to the customer's card and will arrive within ten to twenty working days, excluding Fridays, Saturdays, and official holidays. If the payment method was bank transfer, the amount will be transferred to your bank account within ten to twenty working days, excluding Fridays, Saturdays, and official holidays.
